Member Services Coordinator
The Henry Morrison Flagler Museum is dedicated to preserving Henry Flagler’s legacy and celebrating America’s Gilded Age a time that helped shape our nation’s prosperity and generosity. We are seeking a Member Service Coordinator to provide exceptional service and create memorable experiences for our guests.
Job Duties & Responsibilities
- Support the Member Services team by creating, updating, and maintaining accurate Membership records
- Maintain and update Member information on multiple spreadsheets using Microsoft Excel
- Process new and renewing Memberships either online or over the phone
- Create and print Membership cards using an in-house printer
- Assist with administrative tasks such as copying, filing, organizing documents and maintaining records
- Ensure data integrity and accuracy by conducting regular audits
- Utilize MS Word to mail merge letters and print labels for invitations
- Contribute to team effort by accomplishing tasks and running reports as needed
- Maintain Member’s trust by keeping Membership information confidential
Skills, Qualifications, Requirements and Experience
- High School Diploma/GED/College Degree Preferred
- Proven experience in data entry or a similar clerical role
- Experience and working knowledge of a CRM/Blackbaud database
- Strong working knowledge of Microsoft Office Suite, particularly Excel
- Strong attention to detail and accuracy
- Excellent organizational and time management skills
- Ability to work independently while simultaneously working in a shared office environment
- Highly proficient communications skills in person, over the phone, and via e-mail
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- No phone calls, please.
- Qualified applicants should submit a cover letter and resumé.
- The Flagler Museum is a smoke-free environment and drug-free workplace. A comprehensive background check will be conducted prior to hire. The Flagler Museum is an Equal Opportunity Employer.
